terms and conditions

1. Detailed description of goods and/or services
Mindful Minis is a business in the health services industry that guides children in meditation and yoga, as well as selling products to support children in their practice at home .

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by waybill for Fastway Couriers ( www.fastway.co.za), the 3rd-party courier company handling all deliveries.

3. Return and Refunds policy
The provision of goods and services by Mindful Minis is subject to availability. In cases of unavailability, Mindful Minis will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee, provided the order has not been shipped. Orders already shipped cannot be cancelled. In the event of damaged goods being received by the client, Mindful Minis will investigate the matter on a case by case basis. Upon determining that the goods were damaged during courier transport, Mindful Minis will replace the damaged goods. Replacement of damaged goods will be at the sole discretion of Mindful Minis.

4. Customer Privacy policy
Mindful Minis shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa or MasterCard or by bank transfer into the Mindful Minis bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Mindful Minis via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Mindful Minis separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Mindful Minis takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Mindful Minis chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 10 Weltevreden Ave, Rondebosch, 7700, Cape Town.

11. Variation
Mindful Minis may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Bianca Browne (sole trader) based in South Africa trading as Mindful Minis.

13. Mindful Minis contact details
Company Physical Address: 10 Weltevreden Ave, Rondebosch, 7700, Cape Town, South Africa
Email: info@mindfulminis.co.za
Telephone: +27 (82) 921 5012